Frequently Asked Questions


Which are the Traditional Life Insurance products available?

Traditional Life Insurance products consist of Term Life, Endowment and Whole Life Policies. You can benefit from such products as they have a cash value (except term policies) which increases every year as you pay premiums. Some traditional life policies are participating, meaning they acquire bonuses. You can also get tax benefits and more over the premium on traditional life insurance is level throughout the term of the policy.

What is the difference between a participating and non-participating policy?

A participating (or with profits) policy would enable the policyholder to share in the profits of a life insurance company, while a non-participating (or without profits) policy does not have this right. Profits that are allotted to the participating policyholders are usually in the form of reversionary bonuses. These bonuses are not guaranteed and can increase or decrease depending on the investments returns of the life funds. Once a bonus is declared, it becomes guaranteed benefit.

How does a life insurance company evaluate my risks?

The risk class or mortality of a policyholder is determined by an underwriting process through which a life insurance company would decide whether or not to accept a risk. The risk of death is determined by several factors such as age, gender, occupation, habits, personal and medical history etc. The life insurance company’s decision to insure your life is based on the information provided in the application form, the medical examination report (if required) etc. Be truthful whilst filling in your form so that the life insurance company can be fair in its assessment of the risks involved.

Can I get a full refund of premium if I cancel my policy within the free look period?

Yes, under the free look period, you can cancel your life insurance policy within 15 days by returning the policy to the life insurance company after you have received the policy document. Refund of premiums can be made after deducting first stamp duty, medical fee and proportionate risk premium for the period of cover if any.

Is a life insurance sales illustration a legal document, like a contract??

A sales illustration is not a legal document. Legal obligations of a life insurance policy are spelled out in the policy itself. Therefore, a policyholder must read the fine print of the contract carefully to ensure that he/she understands the exact nature of the policy, the risks that are covered as well as the limits or exclusion clauses, before signing the contract.

What will happen to my policy if I fail to pay my premium on time?

The policy contract provides for a ‘grace period’, which gives the policyholder an additional period of time after the due date for the payment of the premium. During this period, you can still pay your premium and the life policy still continues to be in force. For monthly mode of payment, the grace period is usually 15 days, while for other frequency of payments (semi-annually or annually), it is usually 30 days. If you are not paying the premium within the grace period your policy can become lapse or eligible for reduced benefits (paid up) depending on number of premiums paid and type of policy. When your life insurance policy has lapsed, you may revive or reinstate the same under certain conditions such as declaration of your state of health at the time of reinstatement and payment of arrears of premiums with interest.

How much will I receive if I surrender my life insurance policy?

When a life insurance policy is in force for a certain number of years (normally a minimum of 2 years for 10 year term and 3 years for a term of more than 10 years) it would acquire a cash value. The cash value is the ‘savings’ portion of a life policy. It is derived when your premium payments are more than the cost of insurance, whereby the excess goes into a cash value account and draws interest. If you decide to surrender your life insurance policy, the life insurance company will pay you the cash value, also known as surrender value. The amount of surrender value depends on the number of years of premiums paid and number of years premiums payable. You will suffer a loss if you surrender your policy before the maturity period.

Should I cancel my existing policy and replace it with another?

Since buying a life insurance policy is a long-term commitment, it is not advisable to terminate your policy early as you will not receive the total amount of premium that you have paid because the surrender value is usually less than what you have paid. Replacing an existing policy with another is not in your best interest because the new policy is likely to be at a higher premium as you are older. There will also be an initial cost of writing the life insurance policy for a second time. Additionally, the two-year period of contestability will begin again. Furthermore, the present life insurance company can often make the changes that you want at lower cost to you.

How do I make a claim?

You should fill out a claim form and contact the Team Akshaj. You need to submit all relevant documents such as the original policy document to your insurer to support your claim. If the insurer can settle your claim, you will be issued a cheque or transfer of funds to a bank account generally within 7 days from the time they receive all relevant documents. However, if the insurer is unable to deal with all or any part of your claim, they will explain to you in writing.

Frequently Asked Questions

Loan Against Property

What kind of processing fee do you need to pay for Loan Against Property?

A nominal fees and charges are to be paid to the Bank depending upon their terms and conditions.

How much time does the bank take to disburse the loan?

The processing of the loans usually takes 7 to 10 working days once all the documents are submitted. It also depends upon your profile and documentation.

How is interest charged on Loan Against Property?

Some financial institutions make LAP available only under the floating rate. Fixed rate loans are off limits. Borrowers need to enquire before finalising a LAP from lending institutions.

It is normally available for residential properties only, but can be available for commercial property also.

Does the property have to be insured?

Yes the property has to be insured against fire, flood, earthquakes and other appropriate hazards during the tenor of the loan.

How can I repay my loan?

The repayment of loan is done through Equated Monthly Instalments. It can be paid through Post Dated Cheques (PDC) or Electronic Clearance System (ECS).

Can I prepay my loan?

The loan against property can be pre-paid along with the pre-payment charges. Usually the bank charges 2% of the principal prepaid.